DJI CARE REFRESH

What is DJI Care Refresh?

DJI Care Refresh is an after-sales service plan launched by DJI, providing you with efficient, flexible and optional accidental damage protection solutions, allowing you to enjoy your DJI product with greater peace of mind wherever you go.

Under what conditions can I buy DJI Care Refresh?

DJI Care Refresh can be linked to your DJI product when it meets one of the following criteria:

• New and unactivated product;
• Aircraft or gimbal activated in the last 48 hours;
• Handheld device activated in the last 30 days;
  

If the product does not meet the above conditions, please apply for video verification or contact DJI Support to send the product back. DJI Care Refresh can be purchased within 72 hours of receiving the purchasing notice.

Where is DJI Care Refresh available?

At the moment, DJI Care Refresh is only available to customers in the U.S., Canada, EU countries, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, South Korea and Mainland China.
You can check whether DJI Care Refresh is available in your country. To ensure that you can enjoy the services normally, DJI Care Refresh and the corresponding product must be purchased from the same country or region.

How long is the DJI Care Refresh coverage period and how can the effective time be calculated?

The validity period of the replacement service and Exclusive Repair Discounts Service provided by DJI Care Refresh (1-Year Plan) will be calculated from 0:00 on the date stated in the service agreement, and the validity period is 12 months. The validity period of the Rewards for Safe Flight service provided by DJI Care Refresh (1-Year Plan) will be calculated from the expiration of the validity period of replacement service and discounted repair service, and the validity period is 12 months (In Europe and U.K, The validity period of the Rewards for Safe Flight service will be calculated from the expiration of the official warranty period).

The validity period of the replacement service provided by DJI Care Refresh (2-Year Plan) will be calculated from 0:00 on the date stated in the service agreement, and the validity period is 24 months. The validity period of the extended warranty service provided by DJI Care Refresh (2-Year Plan) will be calculated from 0:00 of the second year on the date specified in the service agreement. It will end at the same time as the replacement service period expires. The validity period is 12 months.The validity period of the Rewards for Safe Flight service provided by DJI Care Refresh (2-Year Plan) will be calculated from the expiration of the validity period of replacement service and discounted repair service, and the validity period is 12 months.

The aforementioned services cannot be used outside the validity period. Damage or an accident to the product within the service coverage that occurs outside the validity period is not covered by DJI Care Refresh.

What is the difference between DJI Care Refresh and a DJI product warranty? Can DJI Care Refresh be purchased when applying for after-sales-services?

A product warranty is a guarantee of repair service provided when your DJI product is malfunctioning due to non-user error. DJI products are eligible for this service if damage occurs within the aforementioned coverage during the warranty period. If DJI Care Refresh is purchased, the official warranty period can be extended accordingly (if applicable).

DJI Care Refresh provides both replacement service and discount repair service if damage occurs to the product during normal use or accidents. If you have purchased DJI Care Refresh and the repair costs are covered by the standard product warranty, the remaining replacement or discount repair balance on your DJI Care Refresh will not be affected.

The Factory Maintenance provided by DJI Care Refresh is a preventive maintenance with the goal of keeping your product in excellent condition. During factory maintenance, any product malfunctions identified outside the service scope will be handled through the official warranty, replacement service, or discount repair service according to the actual situation.

Since the effective time of DJI Care Refresh varies for different services after the purchase, damage or an accident to the product within the service coverage that occurs before the service takes effect is not covered by DJI Care Refresh. Service fees incurred before the service takes effect will not be refunded.

Whats products supported by the DJI Care Refresh flyaway replacement service?

DJI Care Refresh flyaway replacement service is compatible with DJI Mavic 3 Classic, DJI Mavic 2 Enterprise Advanced, DJI Mavic 3 series, DJI Matrice 30 series, DJI Matrice 300 RTK.
If the above product flies out, after completing the replacement service process, you can get a working product from DJI.

For more details, please refer to the replacement process in the Terms of Service.

What are the account binding and remote control binding functions required for the DJI Care Refresh flyaway replacement service?

To make sure that your aircraft can use the flyaway replacement service, the DJI account needs to be bound with the aircaft, and the remote controller bound with the aircraft.

Binding an aircraft with an DJI account means the owner of the account has ownership of the aircraft.
Binding the aircraft with the remote controller records the linking relationship between the aircraft and the remote controller.

If a flyaway occurs, only the owner of the bound account can apply for the flyaway replacement service and produce the flyaway report with the bound remote controller to mark the aircraft as a flyaway.

Therefore, in order to use the flyaway replacement service on your products, please be sure to go to [Profile] – [Device Management] in the app to bind your app account with the aircraft in advance, and also to bind the remote controller with the aircraft.

The flyaway replacement service cannot be used if the flyaway aircraft was not bound with the account and remote controller, or if the account or remote controller was unbounded before the flyaway occurred.

Can I renew my DJI Care Refresh when it expires? After using the replacement, do I need to purchase DJI Care Refresh again?

If your DJI Care Refresh (1-Year Plan) has not yet expired, and there is at least one product replacement left, then you can purchase DJI Care Refresh +, which extends your replacement service for one more year as well as prolonging the warranty period of your product.
Since DJI Care Refresh + provides a second year of after-sales services, DJI Care Refresh + cannot be purchased if you already purchased the 2-Year Plan of DJI Care Refresh.

DJI Care Refresh cannot be purchased repeatedly. Each DJI product can only be bound to DJI Care Refresh once. After using the service provided by DJI Care Refresh, if the product’s serial number is changed, the provided product will automatically bind to the original product’s DJI Care Refresh, and the original service and warranty period continues. Therefore, the original unit will no longer have a DJI Care Refresh Plan.

Please do not re-purchase DJI Care Refresh for the replacement unit.